Frequently Asked Questions
Once you’re in possession of your Collector set it is yours to do with as you wish. We intend to work with appraiser groups to protect your investment and will provide applicable information should our input be needed to ascertain appraisal value.
Our fulfillment team will include 4-Legacy Lamborghini Alpine posters with each having a unique serial number. There will be a “Certification of Authenticity” indicating your collector set number, and signed by the Alpine USA founders. This Certification will be in printed form and suitable for framing.
All orders will be placed via TheAlpineTouch.com website. Our fulfillment group is located on the West Coast. Expect a minimum of 8 days should you be East of the Mississippi, 4 days if you are West of the Mississippi.
You will be sent an order confirmation email at the time of shipment. Will my order, serial number and information be secure with OBES?
At the point of placing the order, OBES will confirm order status. Physical in stock quantity will be updated on a continual basis through our social media channels. Once the print run is out of stock the sale is over.
What are the specifications of the paper and the process used in making the Alpine Touch Collector’s Set? We are using Hahnemühle Photo Rag® Metallic 340 gsm. This is a 100% cotton, silvery-shimmering, high-gloss metallic fine art paper specifically chosen for Collectible-level reproduction. It is acid and lignin-free, and of museum quality for a high age-resistance.
The Alpine Touch Poster Opportunity is exclusive to the period 1979~1994. OBES’s co-branding permission isolates activities that occurred during that time period. We have no plans to extend the promotion beyond those years
We are working on archiving subjects with the Hahnemuhle fine Art marketing group. We will have guidance very soon. This is an important component to our marketing effort and your investment, and we choose to address this subject carefully.
We will be printing a small quality of each poster to hold in reserve should something out of the ordinary occur. However, it’s to be understood, the prints supporting the Collector Set are very unique, and one of a kind. Our commitment is to protect your investment and the special nature of this promotion, therefore we will destroy the Software and printing process information at the conclusion of our last printing. If there is a case where a replacement poster is requested, we will replace it from the original printing stock. Should a poster be out of stock, we respectively will not be able to replace it.
Collector Sets are serialized by set and by individual poster. Should you have a damaged poster, send a photo to customer service with a picture of the serial number on the back side of the damaged poster. If the damage is such that it qualifies for replacement, we will notify you by e-mail. Replacement will be charged at “market value” and shipped FOB California. Market Value will be determined by our Customer service team.
For questions not addressed in the FAQ’s, please contact us directly via email: info@TheAlpineTouch.com Rights, Reproductions and Permissions On-Board Engineering and Sales Inc., has been approved by Alps-Alpine and Lamborghini SpA for the use of promotional material. OBES has invested in a proprietary printing and process method to create a prototype for each unique piece. These prints are OBES intellectual property and will be destroyed once the limited production of both sizes has completed its printing run.
All sales are considered final. However, should your order arrive damaged as a result of a shipment, please do not open the Gift Box. Take a photo of the damaged area and send it to info@theAlpineTouch.com at “customer service” and we will provide guidance.
Customers ordering more than one set of a specific size will not be accepted at this time. Our policy on ordering is “a customer may order a maximum of one (1) set of each poster size”. We’re preparing a limited number of Collector sets, with the intention of promoting them to Alpine/Lamborghini enthusiasts first. We want to be able to serve as many enthusiasts as possible. Thank you for understanding.